July 30, 10:15 am
Facts are facts: Your products and services enable people to pursue life, liberty, and happiness. But what are you doing to help people see the value of what you offer?
One of the toughest—but most necessary—things to do is educate your audience. The more people know how your products and services make their life easier, […]
Continue reading
July 16, 1:48 pm
Are you aware of how much it costs to have an ongoing conflict at work? At one recent meeting with an HR manager I learned he had created a “cost of conflict” calculator — a computer program used to determine exactly how much unnecessary conflict was costing his company.
As I suspected, the numbers […]
Continue reading
July 15, 5:27 pm
While standing in line at the bank today, I listened as an elderly gentleman shared an incredible story of HORRIFIC customer service.
Seems he got a telemarketing phone call offering him life insurance. According to the gentleman, the telephone solicitor went on for ten minutes, explaining how she could save him money on his […]
Continue reading
July 13, 5:14 pm
Have you noticed how some people are addicted to negativity, blame games, and/or being a victim? Too often, “naysayers” downplay the value of good interpersonal skills training, mainly because they don’t know how to calculate the return on such an investment. It’s a soft-skill, not a tangible capital investment, and because most MBA programs […]
Continue reading