Dan Bobinski is the CEO and director of the Center for Workplace Excellence:

 

Since 1989 I’ve been training, coaching, ...

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How to Stop Micromanaging and Motivate People to Top Performance


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    October 19, 11:22 am

    A must-read story about Customer Service

    Washington Post writer Neely Tucker did a great job with his story about 75-year old Mona “The Hammer” Shaw – a Comcast customer who was so entirely fed up with getting poor customer service she took a hammer down to her local Comcast office and started smashing things up.

    Tucker’s take on this is both hilarious and well-written. Obviously he has to point out that what Shaw did was illegal (and he does), but he also does a great job of seeing things from Shaw’s point of view.  Frankly, most of us can probably relate to what she experienced.

    I’ve blogged quite a bit on customer service, as it’s a much overlooked topic in the executive suite. And the managers’ offices.  And the sales’ offices.  (And … And … And ….)     So I highly recommend Tucker’s article – not only for the humor, but to remind us of the need to treat customers as we’d like to be treated.

     

    Filed in Work, Management, Customer Service, Workplace, Corporate Culture

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