Washington Post writer Neely Tucker did a great job with his story about 75-year old Mona “The Hammer” Shaw – a Comcast customer who was so entirely fed up with getting poor customer service she took a hammer down to her local Comcast office and started smashing things up.

Tucker’s take on this is both hilarious and well-written. Obviously he has to point out that what Shaw did was illegal (and he does), but he also does a great job of seeing things from Shaw’s point of view.  Frankly, most of us can probably relate to what she experienced.

I’ve blogged quite a bit on customer service, as it’s a much overlooked topic in the executive suite. And the managers’ offices.  And the sales’ offices.  (And … And … And ….)     So I highly recommend Tucker’s article – not only for the humor, but to remind us of the need to treat customers as we’d like to be treated.

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Filed in Work, Management, Customer Service, Workplace, Corporate Culture