August 25, 10:56 am
If you’re not a Chief Learning Officer (CLO), you probably aren’t aware that the American Society for Training and Development has a newsletter just for CLO-types.
Well, now you do. It’s called “LX Briefings.”
And, in this month’s edition yours truly is interviewed, talking about the principles behind “What Went […]
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August 6, 10:35 am
Sure, business is slow. But here’s another (huge) factor for why the US Postal Service lost $3.5 Billion last quarter: Micromanagement to enforce inefficient procedures.
When I read about the $3.5 Billion loss, I was reminded of what I’ve learned from current and past postal employees – micromanagement runs rampant. Finding ways to operate more […]
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July 30, 10:15 am
Facts are facts: Your products and services enable people to pursue life, liberty, and happiness. But what are you doing to help people see the value of what you offer?
One of the toughest—but most necessary—things to do is educate your audience. The more people know how your products and services make their life easier, […]
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June 1, 1:46 pm
As much as I prefer the federal government stay out of dinking with private business policies, I’m glad to see them doing more for people who get bumped off of flights for which they hold a legitimate ticket (See the article Bumped Airline Passengers to Get Bigger Bucks).
I fly a lot, and thankfully, I’ve […]
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May 28, 10:35 am
Just because you like widgets doesn’t mean everyone else will. This is the lesson being learned in Japan, The Wall Street Journal article Japan’s iPad Frenzy Signals a Sea of Change points out how the country’s technical, feature-rich products aren’t so popular outside of Japan. The article also points out how the majority of consumers […]
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May 12, 9:09 am
An article from the Palm Beach Post informs us that Home Depot is getting slapped with a damages fee to the tune of $25 million for cheating a vendor. Sadly, this didn’t need to happen if their management was thinking “honesty” and “fairness.” And the real tragedy is that it’s people like you and me […]
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April 29, 9:54 am
When I got to the office today, I noticed that I’d missed a phone call. The caller ID displayed “Park Ridge, Illinois,” and because my mother was born in Park Ridge, I “Googled” the number.
Turns out the number was from George S. May International. That made me remember a former associate (whom I […]
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