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How to Stop Micromanaging and Motivate People to Top Performance
Removing Obstacles to Success
March 12, 11:37 am
By Dan Bobinski
When, in the course of human events, it becomes necessary to tell a boss he’s full of it, it may be time to quit.
The other day I received a phone call from Tom (not his real name), someone who used to work for a former client. Tom had a great work […]
March 2, 7:02 am
When service providers fail, the cost can be a life. Such was the case in Pittsburgh, PA in early February, when Curtis Mitchell died while waiting three days for a 911 response during a winter storm.
During my recent trip overseas I realized the need for companies to get some fresh eyes and re-examine […]
March 1, 5:23 pm
During my 3.5 weeks overseas in February, I saw customer service with fresh eyes. When one is in a foreign culture for that amount of time it’s a lot easier to notice the nuances of customer service … or the lack thereof.
Being in fresh environs is different than being in and around your […]
January 31, 6:49 pm
Attention all companies with employees in the Middle East —
In the middle of February I will be conducting a 3-day workshop in Doha, Qatar, entitled Achieving Management Excellence.
The workshop is being hosted by Campbell Knowledge Corporation, and will be held the Grand Hyatt, Doha, Feb. 9 - 11.
View the workshop brochure
Specifically […]
January 15, 7:30 am
I popped open my newsreader this morning and saw the following headlines:
“New jobless claims rise more than expected”
“Sales for all of 2009 plunge by record amount”
“Record year for foreclosures”
It’s enough to be discouraging, but only if you’re looking solely at the news and not at the opportunities.
The truth is that each of us make choices […]
December 21, 9:21 am
Today’s business section in the Buffalo News (NY) has a story that seven Target employees were fired for buying Zhu Zhus, one of the hottest selling toys this Christmas season. According to the story, these employees were following policies they knew about, but were terminated for a new policy they were not aware of. […]
November 23, 5:00 pm
It’s time once again for my “end-of-year list of recommended reads.” These are books that have stood out to me as practical and useful. As always, use this list for your own personal development, or as a suggested gift list for co-workers and relatives. Also as usual, I guarantee that valuable “golden nuggets” can be […]
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