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How to Stop Micromanaging and Motivate People to Top Performance
Removing Obstacles to Success
April 29, 9:54 am
When I got to the office today, I noticed that I’d missed a phone call. The caller ID displayed “Park Ridge, Illinois,” and because my mother was born in Park Ridge, I “Googled” the number.
Turns out the number was from George S. May International. That made me remember a former associate (whom I […]
April 5, 10:29 am
A recent story at The Time Online entitled Disney Resort Hit by Staff Suicides raises a few questions about working conditions at Europe’s most popular tourist destination, but gives no concrete answers. At issue are three suicides in the past three months by EuroDisney employees.
One of the victims had stated he wanted to […]
March 12, 11:37 am
By Dan Bobinski
When, in the course of human events, it becomes necessary to tell a boss he’s full of it, it may be time to quit.
The other day I received a phone call from Tom (not his real name), someone who used to work for a former client. Tom had a great work […]
March 2, 7:02 am
When service providers fail, the cost can be a life. Such was the case in Pittsburgh, PA in early February, when Curtis Mitchell died while waiting three days for a 911 response during a winter storm.
During my recent trip overseas I realized the need for companies to get some fresh eyes and re-examine […]
March 1, 5:23 pm
During my 3.5 weeks overseas in February, I saw customer service with fresh eyes. When one is in a foreign culture for that amount of time it’s a lot easier to notice the nuances of customer service … or the lack thereof.
Being in fresh environs is different than being in and around your […]
January 31, 6:49 pm
Attention all companies with employees in the Middle East —
In the middle of February I will be conducting a 3-day workshop in Doha, Qatar, entitled Achieving Management Excellence.
The workshop is being hosted by Campbell Knowledge Corporation, and will be held the Grand Hyatt, Doha, Feb. 9 - 11.
View the workshop brochure
Specifically […]
January 15, 7:30 am
I popped open my newsreader this morning and saw the following headlines:
“New jobless claims rise more than expected”
“Sales for all of 2009 plunge by record amount”
“Record year for foreclosures”
It’s enough to be discouraging, but only if you’re looking solely at the news and not at the opportunities.
The truth is that each of us make choices […]