January 26, 11:00 am
It’s a long-standing axiom that the customer is always right. Is it true? No. But since customers make the purchase decisions, they’ll always have the last word.
Typically the “customer is always right” topic heads straight toward dealing with customer complaints. This is not my intention. I want to focus on sales – specifically what customers […]
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January 15, 7:05 pm
With all the hype surrounding the new season of 24, I thought I’d tune in and see what the hoopla was about. Normally I don’t watch much TV, but after catching the premiere episodes of this season’s 24, I think my DVR might actually get some use this spring.
For a thumbnail sketch of the plot, […]
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January 9, 8:55 am
While serving in the Navy I learned pretty quick to respect the ocean. Its mood ranges from calm and peaceful to raging tempest. In fact I’ve seen flat, glassy seas that blend with the horizon and I’ve spent sleepless nights while enduring typhoons.
Ever the analogist, I see a lot of parallels between the ocean and […]
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January 3, 1:35 pm
They’re cynics. They’re gloomy. They’re sarcastic and grumpy. They focus on the worst possible outcomes. Everyone knows at least one. Heck, maybe you are one. What I’m talking about, of course, are pessimists.
When trying to differentiate between optimism and pessimism, we often hear that one sees the glass as half full and the other sees […]
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