Are you on Facebook?
Become a Dan Bobinski Fan
Are you on Twitter?
Follow Dan on Twitter
How to Stop Micromanaging and Motivate People to Top Performance
Removing Obstacles to Success
March 10, 8:35 am
If you’ve not studied Emotional Intelligence you should. Two reasons — First, the overwhelming difference between top performers and average performers is higher levels of Emotional Intelligence. Second, Emotional Intelligence is totally learnable.
What follows are 10 essential understandings about relationship management that ought to be common sense. However, after 20+ years of working with […]
March 2, 7:02 am
When service providers fail, the cost can be a life. Such was the case in Pittsburgh, PA in early February, when Curtis Mitchell died while waiting three days for a 911 response during a winter storm.
During my recent trip overseas I realized the need for companies to get some fresh eyes and re-examine […]
March 1, 5:23 pm
During my 3.5 weeks overseas in February, I saw customer service with fresh eyes. When one is in a foreign culture for that amount of time it’s a lot easier to notice the nuances of customer service … or the lack thereof.
Being in fresh environs is different than being in and around your […]
October 2, 11:27 am
Back in 2005 I wrote about the danger of relying too heavily on email. In the boom of technology since then, you’d think things were a bit better, but no. Darn if I didn’t get bit by the cyberspace Email black hole this week. Also pushing my blood pressure up was a package I sent […]
September 22, 9:44 pm
A crazy scene occurred the other night, and without going into all the details, my wife ended up getting bit by a dog she was trying to save from being hit by a car. It was a painful bite, and her forearm was gashed from the fangs.
During our visit to the emergency clinic not […]
June 26, 8:46 pm
With a hat tip to Skip Reardon over at Six Disciplines, I recently read a Gallup poll that American’s confidence in government and big business is down, but when it comes to small businesses, confidence is actually up.
Today I read an article by Susan Campbell published on digium pointing out that very few CEO’s in […]
May 7, 12:22 pm
By Dan Bobinski
CEO, The Center for Workplace Excellence
This week on Oprah the word went out: Free chicken at KFC. With a few mouse clicks, a coupon could be printed for a free two-piece chicken dinner, featuring KFC’s new grilled (not fried) chicken.
Did KFC realize what they were doing? This was, after all, a promotion […]
Recent Comments