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How to Stop Micromanaging and Motivate People to Top Performance
Removing Obstacles to Success
March 2, 7:02 am
When service providers fail, the cost can be a life. Such was the case in Pittsburgh, PA in early February, when Curtis Mitchell died while waiting three days for a 911 response during a winter storm.
During my recent trip overseas I realized the need for companies to get some fresh eyes and re-examine […]
March 1, 5:23 pm
During my 3.5 weeks overseas in February, I saw customer service with fresh eyes. When one is in a foreign culture for that amount of time it’s a lot easier to notice the nuances of customer service … or the lack thereof.
Being in fresh environs is different than being in and around your […]
October 2, 11:27 am
Back in 2005 I wrote about the danger of relying too heavily on email. In the boom of technology since then, you’d think things were a bit better, but no. Darn if I didn’t get bit by the cyberspace Email black hole this week. Also pushing my blood pressure up was a package I sent […]
September 22, 9:44 pm
A crazy scene occurred the other night, and without going into all the details, my wife ended up getting bit by a dog she was trying to save from being hit by a car. It was a painful bite, and her forearm was gashed from the fangs.
During our visit to the emergency clinic not […]
June 26, 8:46 pm
With a hat tip to Skip Reardon over at Six Disciplines, I recently read a Gallup poll that American’s confidence in government and big business is down, but when it comes to small businesses, confidence is actually up.
Today I read an article by Susan Campbell published on digium pointing out that very few CEO’s in […]
May 7, 12:22 pm
By Dan Bobinski
CEO, The Center for Workplace Excellence
This week on Oprah the word went out: Free chicken at KFC. With a few mouse clicks, a coupon could be printed for a free two-piece chicken dinner, featuring KFC’s new grilled (not fried) chicken.
Did KFC realize what they were doing? This was, after all, a promotion […]
March 1, 3:52 pm
by Daniel Bobinski
CEO, the Center for Workplace Excellence
In my latest newspaper column I focused on value selling. A lot could be written about this topic—much more than the standard 750 words allowed for my column. Therefore, I’ve pieced together a short white paper to provide a guide for how you can sell more […]