Removing Obstacles to Success
November 23, 9:26 am
The word coming from several sources (including the Taipei Times) is that the Maxtor Basics 3200 external hard drive – manufactured in China – comes out of the box brand new with a Trojan horse already on it. The program quietly steals passwords and sends them to a server “somewhere in China.”
If you’re like me […]
October 19, 11:22 am
Washington Post writer Neely Tucker did a great job with his story about 75-year old Mona “The Hammer” Shaw – a Comcast customer who was so entirely fed up with getting poor customer service she took a hammer down to her local Comcast office and started smashing things up.
Tucker’s take on this is both hilarious […]
October 18, 1:29 pm
Just thinking: How often have you ever attended training for how to deal with workplace problems? The range of topics could cover a lot of valuable ground:
How to respond to someone who’s not doing his/her job — and it’s affecting yours
How to approach someone who’s lack of boundaries is causing problems
How to best deal with […]
August 16, 4:17 am
After years spent traveling and eating at restaurants of many different calibers and ethnicities, I’ve come to realize that training for wait staff at many restaurants could be, well … better.
So, based on input from veteran wait staff professionals, here are three tips that servers can use to differentiate themselves from the average food service […]
July 30, 9:17 pm
Just what is Northwest Airlines thinking? An article in today’s MarketWatch indicates that NWA is canceling more than 100 flights PER DAY because they don’t have enough pilots scheduled for their summer ‘busy’ season.
I don’t want to diss NWA (they’re my airline of choice and I like them a LOT), but how does any organization […]
June 22, 3:54 pm
McDonalds Bacon Ranch Salad, step aside, here come the new Starbucks lunch salads.
In an effort to compete for lunch money, Starbucks announced today that they’re adding two salads to their menu. Devotees to over-priced coffee-flavored milk can now get a mozzarella/grape tomato salad, or, for us carnivores, a grilled chicken / roasted corn / black […]
June 15, 4:04 pm
Was it poor customer service or rote responses that threw a wrench in one couple’s vacation? In a post titled Boise Airport Didn’t Get the Memo at the Idaho Business Review’s BizBlog, Lora Volkert describes an airline’s desk agent’s snafu and how it ruined a couple’s Cancun vacation.
In the post, Lora tells how the US […]
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