Dan Bobinski -- CEO and director of the Center for Workplace Excellence

 

 
 

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Dan's Books

Creating Passion-Driven Teams cover

Creating Passion-Driven Teams

How to Stop Micromanaging and Motivate People to Top Performance


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    Living Toad Free

    Removing Obstacles to Success


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    Archive for the "Customer Service" category

    March 1, 3:52 pm

    Free White Paper on Value Selling

    by Daniel Bobinski
    CEO, the Center for Workplace Excellence
    In my latest newspaper column I focused on value selling. A lot could be written about this topic—much more than the standard 750 words allowed for my column. Therefore, I’ve pieced together a short white paper to provide a guide for how you can sell more […]

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    January 19, 6:40 am

    Circuit City failed because . . . .

    By Dan Bobinski
    Director, The Center for Workplace Excellence
    Frankly, they blew it.
    Yes, it’s natural to first point to the bad economy, but after hearing they were going under, I recalled my personal experiences with the company and suspected the reasons were deeper than just the bad economy. So, this past weekend, when I came across a […]

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    July 7, 10:54 am

    When bad manners are good for you

    by Dan Bobinski
    At a recent business breakfast I learned something about a potential vendor that made me decide not to do business with that person—The person’s bad manners.
    Here’s what happened:
    The menu was large and had a good variety to choose from, but nothing seemed to “fit” for this person. In a disgusted voice, the person […]

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    June 10, 1:17 pm

    Recent technical difficulties …

    Over the past few weeks you may have experienced difficulty accesssing some (or all) of the pages on this site.  The reason?  We were hacked!  Someone gained access to a portal on the ‘back’ side of the site and created a virtual pharmacy. Their actions were quite stealthy, but a few indicators let us know something […]

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    April 4, 9:44 am

    So you’re going to hire a consultant?

    Is it better to hire an absolute genius who knows exactly how to fix your problem – but flakes out and shows up only half the time …. Or to hire someone reliable who only understands your problem 75%?
    I’ve hired a few consultants over the years, and frankly, I’m not sure which group I like […]

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    February 26, 4:25 am

    What’s that? The Army hired Disney?

    No, Mickey Mouse will not be wearing fatigues anytime soon. But will we see a few soldiers donning mouse ears?  Probably not. Still, I find it quite interesting that Walter Reed Medical Center in Washington, D.C. shelled out $800,000 to the company who’s mission statement is “Make People Happy” in an effort to get its […]

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    February 1, 2:25 pm

    When FAQ’s give clients high blood pressure

    If you’re like most people you’re a busy person. As a business-owner, I have quite the collection of hats hanging on my calendar’s task list; and that’s pretty much confirmed by my feeling busy 99% of the time.
    And – if your business is like most businesses, it has a website. Mine does. Actually, it has […]

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