Pretty much everybody ruffles someone else’s feathers from time to time. Knowing how to smooth them back out can make a huge difference in your future.
The definition of ‘ruffling feathers’  (from the idioms browser at thefreedictionary.com) is making someone annoyed. I’ll echo that. My pet cockatiel flares out her feathers if she’s annoyed. And if […]

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Salespeople working in remote locations often complain that those working in more populated areas have it easier because they have a larger pool of prospective customers.
Allow me to put that complaint to bed. Recently I had a conversation with the district sales manager for a large insurance agency. He told me about a particular agent […]

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I’m up to my eyeballs with frustration at the direction many companies are taking with “e-mail only” customer service. It has reached the point where I will no longer do business with companies that won’t talk with their paying customers.
If these companies want my money but won’t talk with me, I will simply find a […]

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