This week debuts the new look for the Workplace-Excellence blog. With the help of Sarah Lewis at Blogging Expertise and input from other highly respected professionals, I’m proud of the new look.
For those who are curious, this customized look is arranged on a WordPress.org platform.
Sarah set it up so that posts can sorted and browsed […]

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I’m up to my eyeballs with frustration at the direction many companies are taking with “e-mail only” customer service. It has reached the point where I will no longer do business with companies that won’t talk with their paying customers.
If these companies want my money but won’t talk with me, I will simply find a […]

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With a relatively new type of Internet advertising known as cost-per-action taking hold, advertisers may start getting a better return from their advertising investment. I suppose the fact that Google is starting to experiment with it means we should expect to see more of it soon.
Does that mean pay-per-click is going away? Probably not […]

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