March 10, 8:35 am
If you’ve not studied Emotional Intelligence you should. Two reasons — First, the overwhelming difference between top performers and average performers is higher levels of Emotional Intelligence. Second, Emotional Intelligence is totally learnable.
What follows are 10 essential understandings about relationship management that ought to be common sense. However, after 20+ years of working with […]
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March 2, 2:18 pm
Event: Online Webinar
Date: Thursday, Mar 4, 2010 - 11:00am - 12:00pm Mountain Time
Register here
Learn what motivates teams to top performance in the workplace. Best-selling author Dan Bobinski draws from 20+ years of consulting experience, extensive studies in best practices, and the latest in neuroscience research to show you what’s behind passion-driven teams.
Dan […]
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March 2, 7:02 am
When service providers fail, the cost can be a life. Such was the case in Pittsburgh, PA in early February, when Curtis Mitchell died while waiting three days for a 911 response during a winter storm.
During my recent trip overseas I realized the need for companies to get some fresh eyes and re-examine […]
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March 1, 5:23 pm
During my 3.5 weeks overseas in February, I saw customer service with fresh eyes. When one is in a foreign culture for that amount of time it’s a lot easier to notice the nuances of customer service … or the lack thereof.
Being in fresh environs is different than being in and around your […]
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January 31, 6:49 pm
Attention all companies with employees in the Middle East —
In the middle of February I will be conducting a 3-day workshop in Doha, Qatar, entitled Achieving Management Excellence.
The workshop is being hosted by Campbell Knowledge Corporation, and will be held the Grand Hyatt, Doha, Feb. 9 - 11.
View the workshop brochure
Specifically […]
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January 22, 11:26 am
Take your job seriously, but take yourself lightly. This according to Jeff Justice, a motivational humorist, who says humor goes a long way in the battle against stress.
Justice also says that “humor can be used in stress reduction, problem solving, team building, and improving communications.” And he’s quick to point out that humor doesn’t […]
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December 21, 9:21 am
Today’s business section in the Buffalo News (NY) has a story that seven Target employees were fired for buying Zhu Zhus, one of the hottest selling toys this Christmas season. According to the story, these employees were following policies they knew about, but were terminated for a new policy they were not aware of. […]
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