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How to Stop Micromanaging and Motivate People to Top Performance
Removing Obstacles to Success
August 31, 7:38 am
As a training professional, I often get asked to deliver training in less time than is needed for students to learn the material. For example, recently I was asked to deliver what is normally a seven-hour training session in only two hours.
QUESTION: What does this tell us?
ANSWER: Some business leaders don’t understand a darn […]
August 25, 10:56 am
If you’re not a Chief Learning Officer (CLO), you probably aren’t aware that the American Society for Training and Development has a newsletter just for CLO-types.
Well, now you do. It’s called “LX Briefings.”
And, in this month’s edition yours truly is interviewed, talking about the principles behind “What Went […]
August 19, 10:11 am
YOU: A supervisor, manager, leader, or trainer.
YOUR NEED: Transfer knowledge and skills to other people quickly.
YOUR SOLUTION: Attend the “How to Train Other People” workshop, November 4 & 5.
Do you know how to cut your training time in half — while increasing retention at the same time?
Do […]
July 16, 1:48 pm
Are you aware of how much it costs to have an ongoing conflict at work? At one recent meeting with an HR manager I learned he had created a “cost of conflict” calculator — a computer program used to determine exactly how much unnecessary conflict was costing his company.
As I suspected, the numbers […]
July 15, 5:27 pm
While standing in line at the bank today, I listened as an elderly gentleman shared an incredible story of HORRIFIC customer service.
Seems he got a telemarketing phone call offering him life insurance. According to the gentleman, the telephone solicitor went on for ten minutes, explaining how she could save him money on his […]
July 13, 5:14 pm
Have you noticed how some people are addicted to negativity, blame games, and/or being a victim? Too often, “naysayers” downplay the value of good interpersonal skills training, mainly because they don’t know how to calculate the return on such an investment. It’s a soft-skill, not a tangible capital investment, and because most MBA programs […]
June 28, 12:24 pm
If you are a supervisor or manager, you probably need to develop and deliver training. Because most managers don’t receive training on how to train other people, here are a few tips:
1. You want to reach all learners (and not everyone learns like you do!). This means you must understand the four basic learning […]