June 1, 1:46 pm
Finally - better compensation for bumped airline passengers
As much as I prefer the federal government stay out of dinking with private business policies, I’m glad to see them doing more for people who get bumped off of flights for which they hold a legitimate ticket (See the article Bumped Airline Passengers to Get Bigger Bucks).
I fly a lot, and thankfully, I’ve never been bumped. But there have been times when I was afraid it would happen … such as when tight schedules had me flying across country to conduct training that took oodles of coordination to make it happen on a specific date. Can’t you picture it? A dozen senior managers gathering for a day of training, only to have the trainer missing because an airline bumped him off his flight?
What about someone missing a wedding? Or a funeral? A family reunion? Or the birth of his/her child or grandchild? I can’t imagine it. In fact, I’ve never fathomed the ethics of airlines being allowed to bump someone off a flight without guaranteeing that the person will be somehow re-booked to arrive at his/her desired destination within “x” number of hours.
Therefore, I’m glad to see the airlines being nudged to minimize the amount of bumping they do.
PS. I was glad to see that Jet Blue, one of my hero companies, was the airline doing the least amount of bumping!
Ever been bumped off a flight? Tell us about it in “comments” . . . .
Filed in Business, Customer Service, Workplace
Discussion
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