Lisa Haneberg interviews Dan
This half-hour interview by Lisa Haneberg (Management Craft) features Dan talking about managers, leaders, and training . . .
Topics listed below:
00:00 Intro from Lisa
00:50 What is workplace excellence?
02:20 What can managers do to create excellence?
03:10 How micro-management happens
03:50 How to stop micro-management – change your thinking!
06:45 Managers must think like trainers
08:00 Differentiating between assertive and aggressive
11:33 How managers can improve retention
14:00 Key barriers in the way of “getting it”
15:33 The need to shift roles when needed
18:18 Key qualities of trainers in the workplace
20:30 Is the training function working?
22:50 The roles and responsiblities of a leader
24:48 Management not plugging in / Leadership not leading
26:45 The focus of the Center for Workplace Excellence
27:25 Online Train the Trainer
28:10 Contact info and publications